FAQ


Our guests are expected to clean the dishes they used and empty out the trash, our team will do the rest.

One of our friendly representative  will be appointed to look after you. This person is here to answer your questions and deal with any requests before and after your arrival, from finding a restaurant to arranging for a baby crib to be brought in.

The following is already in the apartment :  Cleaning products and equipment,Fresh, high-quality towels and linen - Wi-Fi - A fully equipped kitchen and utensils, An Ironing board and iron ,a hairdryer

You can select additional services for extra fees: A dishwasher, washing machine and clothes line , Vacuum cleaner, Housekeeping, Grocery Basket Delivery, Laundry & Dry cleaning, a Local Smartphone, Airport Transfers, Restaurant discounts and more.

Yes please, make sure to carry a form of identification on you. Our representative will need to take a photo of it once you arrive.

Yes. A security deposit will be either a valid credit card (filled in the contract) or a cash deposit of 300-500$

You can indeed. Subject to availability of course. Please get in touch with our seals department. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.

No need. We equip all our apartments with high-quality, fresh linens and towels.

We provide one set of linens for each bed, including: 1 sheet, 2 pillow covers, 1 blanket cover, 2 body towels, 1 face towel and a Set of soaps

The cost of an extra set is 15$.

Absolutely not. We will take care of all that. You just sit back and relax.

We make sure all apartments are nice, tidy and squeaky-clean for your arrival. If needed, all apartments are equipped with a broom, mop, sponges and floor and window detergents. If you would like to book additional housekeeping, please book it during the reservation process or contact your Guest Relations.

All of our apartments have free Wi-Fi internet connection.

In general, apartments are non-smoking and have a no pet policy. General rules will be sent to you in your confirmation email.

Our apartments have code locks - the code will be provided on the phone on the day of arrival. In case of a Late check-in (after 06:00PM (18:00) it is VERY important to contact us a day prior to your arrival so that we can provide you with the codes.

Just call one of our representative. We will address the problem as soon as possible.

You absolutely can. Do this easily through the website — select specific dates and the selected apartment and follow the booking steps for a precise price quote. First come, first served - In order to ensure your selected holiday apartment remains available, we recommend that you not delay your booking when the place is available.

Unleash your inner chef. All our kitchens are fully-functional.

Absolutely - all of "Holiday-Rentals" apartments are totally secure and private. Nobody will access it during you stay, except by your own request.

You can check-in from 2.00 pm and check-out is at 10 am. Since we are greeting you at the apartment, please let us know should you arrive earlier or later then scheduled as soon as possible. You can also check-in during the night. Please note that if you wish to depart after 10 am, you will be requested to pay for half of the night.

An early check-in is certainly possible as long as apartment is ready for you. Please let Our representative know. Check out is until 10.00 am. Any later is Subject to availability, you will be charged half the price of the following night. Depending on circumstances, we will try and arrange the best solution for you.

You can pop your bags in our office at ben yehuda 53 st. (within office houres 09:00 am -06:00 pm) for a few hours.

It is indeed. Just mention this to Our representative.

No additional fee will be charged. for water or internet. the electricity is an extra charge 5-7 dollrs for stays under 14 nights and meter reading for longer stays